Widerrufsrecht

Cancellation & Returns Policy

• Refunds & Exchanges

  • Cancellations/changes not allowed after packaging/shipping.

  • after packaging/shipping, It will be possible to request cancellation and return only after receiving the order.

  • Refunds apply only to unused, undamaged items returned with original packaging.

  • Refunds will be issued to the original payment method or as store credit.

   

• Return Instructions

  • Shipped via registered mail at customer expense.

  • Exchanges same as returns; replaced item shipped at no extra cost.

  • Return/exchange requests must be submitted via email and must be approved by the site operators before they are valid.

  • You can contact the customer service email and request a return within 2 business days of receiving the product, and an exchange within 14 days of receiving the product. 
    
  • Return/exchange notification only to customer service email: ‫support@elivoreboutique.com‬
  • A return address will be sent by customer service to the customer's email.

• Late Cancellation

  • If cancelled after shipping, refund only after items and gifts are returned, at customer’s expense.

• Multiple Packages

  • Return only after all items in the order have been received.

• Required Information

  • Cancellation email must include full name and order number; incomplete emails won’t be processed.

• Wrong / Defective Item Received

  • full refund without fees.

• Other Reasons Cancellation

  • Return item and receive refund minus 5% or $32 fee (whichever is lower).

  • Clothing and footwear may be cancelled within two days of receipt if labels intact.

  • Exchanges allowed up to 14 days from the order receipt date.

• Return Shipping

  • The customer must make a return within two business days after receiving confirmation by email confirming the return.

  • Late returns over two days require prior written approval.

• Refund Conditions

  • Products must be returned with receipt, undamaged, unused, and in original packaging.

  • Refunds issued within 14 business days of warehouse receipt.

  • If conditions aren’t met, no refund granted.

• Products Purchased Through Other Channels

  • Policy applies only to purchases made via this Site.

• Out of Stock

  • If ordered items are out of stock, customer refunded, and email notification sent.

• Cancellation is Final

  • No further claims permitted post cancellation.

• Conditions for Cancellation

  • Product value >16$, undamaged, not used, returned to supplier, not underwear/swimwear, and non-wholesale discounted quantity.

  • Product not replaced
    

• Defective Product

  • Defects must be reported within two business days with images.

• Gift Items

  • No returns/exchanges for promotional or free items.

  • If gift item is underwear/swimwear, price of gift deducted from refund.

• Promotion-Based Gifts

  • If promotional threshold isn’t met due to out-of-stock items, refund difference.

• Failed Delivery

  • If customer doesn’t collect or refuses delivery, no cancellation or refund.